BPOBusiness Process Outsourcing

Hand over the busywork,
keep the control

Customer support, data entry, bookkeeping, order processing — the everyday work that keeps a business running, done by a trained, managed team in India that works your hours and reports to you every week.

At a glance
What every BPO engagement comes with
  • Trained, English-fluent staff
  • Your hours, or a 24/7 rota
  • Named team lead + backup cover
  • Scale up or down monthly
1 person
to start
2 weeks
pilot period
Monthly
terms after pilot
What we handle

BPO work we take off your plate

Pick one, pick several, or hand us the whole function. Every process gets a written SOP before we start.

Customer Support

Email, live chat and phone support that sounds like your brand — not a script.

Helpdesk & ticket handling
Live chat & email replies
Order, delivery & returns queries
Business-hours or 24/7 cover

Data Entry & Processing

Accurate, double-checked data work at volume — forms, invoices, records and catalogues.

Form, invoice & receipt entry
CRM & database updates
Data cleansing & de-duplication
Spreadsheet & report preparation

Back-Office Operations

The admin that keeps a business moving — handled daily and tracked in your own tools.

Order & document processing
Vendor & supplier coordination
Inventory & record maintenance
Reporting & MIS

Bookkeeping & Accounts Support

Day-to-day bookkeeping done properly, so your accountant only ever sees clean numbers.

Invoicing & accounts receivable
Bills & accounts payable
Bank reconciliations
Payroll & expense preparation

Virtual Assistants

A reliable assistant for you or your team — inbox, calendar and everything in between.

Inbox & calendar management
Travel & meeting scheduling
Document formatting & follow-ups
Personal & executive admin

E-commerce Operations

Listings, orders and marketplaces managed end to end — Shopify, Amazon and the rest.

Product listing & catalogue uploads
Order, refund & returns processing
Marketplace account management
Review & feedback monitoring

Lead Generation & Sales Support

Prospect lists, outreach and CRM hygiene, so your salespeople spend their time selling.

Prospect research & list building
Email & LinkedIn outreach
Appointment setting
CRM updates & pipeline reporting

Content Moderation & Catalogue QA

Human eyes on your content and listings — keeping platforms clean and catalogues accurate.

User-generated content review
Listing & image quality checks
Policy & guideline enforcement
Tagging & categorisation
Included as standard

What every engagement comes with

Managed properly, so you don't have to manage it yourself.

Named team lead & escalation contact
Written SOPs for every process
Trained backup cover for leave & absence
Weekly reporting against agreed KPIs
QA checks before work reaches you
Secure, least-privilege access to your tools
Onboarding & training on your systems
Month-to-month terms after the pilot
How we get started

From first call to a team that's live

Usually one to three weeks, with a two-week pilot before anything is locked in.

01
1

Discovery call

We learn what needs doing, the volumes, the tools you use and the hours you need covered.

02
2

Scope & SOP

We write the process down step by step, agree the KPIs, and give you one fixed monthly price.

03
3

Team & pilot

We hand-pick the team, set up secure access, train them on your tools and run a two-week pilot.

04
4

Go live

Daily work with a named team lead, shared trackers, and a weekly report in your inbox.

05
5

Review & scale

Monthly reviews. Add people as the work grows, reduce with 30 days' notice.

Tools we already work in

Your systems, your logins, your process. If it isn't listed, we'll learn it during the pilot.

ZendeskFreshdeskIntercomHubSpotSalesforceZohoShopifyAmazon Seller CentralQuickBooksXeroTallyExcel & Google SheetsSlackMicrosoft Teams

Industries we support

Where BPO teams from KStar are most often at work.

E-commerce & RetailReal EstateHealthcare & ClinicsLogistics & TransportHospitality & TravelAccounting FirmsSaaS & StartupsAgencies (white-label)
Questions

BPO questions, answered

One person. Plenty of clients start with a single support agent or data-entry specialist for 20–40 hours a month, then add people once they've seen how it works.

Yes. Our people are in India, which overlaps naturally with the UK, Europe, the Middle East, Australia and Asia — and we run shifted hours for US clients. Round-the-clock cover is possible with a rota.

Every process gets a written SOP before we start, every team has a lead who checks the work, and you get a weekly report against agreed KPIs. If something slips, you'll hear it from us first.

That's our problem, not yours. Every team has trained backup cover, and if someone moves on we replace and retrain at no cost to you.

Tell us what needs doing

Send a rough list of tasks, the hours you need covered and the tools you use. We'll come back within a business day with a plan and one fixed price.